Managed Services

Modern organizations rely on network applications more than ever before and are ever more vulnerable to the lost productivity and profitability that can result from a network outage. As the network becomes the platform for success in organizations of all sizes, services and support needs are changing. While device-by-device support services provide excellent protection for individual devices, they cannot provide insight into the overall health and security of the network or help organizations identify potential problems before they arise.

Mossic offers a portfolio of services that provide end-to-end support spanning every stage of the network lifecycle:

Mossic Care Managed Service

Mossic Care is a collection of Managed Services provided by Mossic that form a comprehensive suite of solutions in the areas of Managed Voice, Video, Data and Security Services. This customized support and monitoring solution is designed to provide the critical expertise required to manage and resolve any system faults, with service incidents managed from notification to resolution. This service model supplements your in-house staff to help maintain system operations and performance levels.

Mossic Care assists you in maximizing your return on investment by providing expert:

24×7 Incident Support (Remote TAC and Onsite Engineer) – Mossic TAC (MTAC) engineers know your network, which will save you time and effort. MTAC supports the network solution, not just the device. MTAC experts manage escalations to the manufacturer TAC and incidents are handled from notification to resolution.

Network Monitoring of Key Performance Indicators on Voice, Video, Data and Security devices in your network – The Mossic NOC can proactively identify and remediate device faults in advance of possible failure. For the most critical events, Mossic will notify the customer within written Service Level Objective parameters for total customer support.

Monthly Stewardship and Reporting – Many of our Managed Service programs include the designation of a dedicated primary and secondary engineer to your account. This engineering team will meet with your enterprise on a regular basis for on-going consultation and feedback on the performance and optimization of your converged network system.

Service Change Support – Knowledgeable expert support options are available for system moves, adds, changes, patches and upgrades

Tailored Packages – We know that every businesses’ needs are completely different from the next, so we offer 100% custom packages for any business size or budget

Ramped up productivity – never stress again about network failures, as our managed services include round-the-clock monitoring of your computers and network to help prevent problems before they happen.

We are always available – part of what makes our managed services different is that we are always available, regardless of time or holiday.

Find out what solution is best for your business.